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• Employee Training
• Customers for life
• Effective Sales
• Communication and Leadership Skills Development
• Training in Spanish Bicultural
• Sexual Harassment Prevention

En Español

• Prevención de acoso sexual
• Capacitación para supervisores
• Servicio al cliente

TRAINER

Ing. Eduardo Figueroa, MBA

Eduardo Figueroa is the founder of Hispanic Business Consultants, one of the few bilingual and bicultural corporate training firms dedicated to maximize your company’s productivity and minimize your cost. Over the years, Eduardo has become a Latino business specialist by training and mentoring supervisors, leads, salespeople and managers. An array of well-known corporations have hired Eduardo for employee training, where he has conducted over 250 classes, workshops and seminars on topics such as self-empowerment, leadership, management, conflict resolution, sexual harassment, sales, customer service and other subjects, both in the US and Mexico. He has extensive experience consulting in the retail, manufacturing, sales and service sectors. More>>

OUR OBJECTIVE

The primary goal of Hispanic Business Consultants is to assist business owners and managers to increase profits by bringing out the best in their employees through motivational and leadership training programs and individual coaching.

HISPANIC BUSINESS CONSULTANTS

Bicultural Supervisor Training in Spanish or English

Over twelve years training and improving the leadership skills of Latino supervisors in Spanish or English

IT IS A LOT MORE EXPENSIVE NOT TO TRAIN YOUR EMPLOYEES

What is the cost of low productivity and poor quality for your business? How about a lawsuit or an industrial accident? And how much are lost sales or -worse yet- lost of customersí worth?

It is almost impossible to count the ways that training benefits the entire organization. A successful training program fosters accuracy and efficiency, promotes positive safety practices and results in improvement in employee performance and morale which translates into increased customer satisfaction and retention.

Consider for example the impact that managers, supervisors, customer service, and sales personnel have on your business. People in these critical roles make decisions that can directly build or break your business, and their lack of effective training is guaranteed to incur extra and diminish gains.

An effective training program will boost the bottom line and create a competitive advantage ñ from enhanced performance and increased job satisfaction, to strengthened problem-solving skills and alleviated stress.

Research suggests that effective training programs increase employee productivity up to 230 percent, and employee retention up to 70 percent, and dramatically decreases customer complaints.

Some facts:

• Six months of salary is the cost of replacing an employee, in average.
• Over $1 million cost of a sexual harassment lawsuit, on average
• Attracting a new client is eight times the cost of keeping one
• Value of a client is potential sales over the life of the client

Please contact us to help you design a training and coaching program tailored to your company's needs. There is no obligation and no commitment. If we can’t help you, we will try to find someone who can.

ONE OF THE MAIN OBJECTIVES OF A SUPERVISOR

One of the main objectives of a supervisor is to ensure that all members of his/her team work together to achieve the stated goals in their particular area of work. In order to accomplish this, the supervisor has to develop leadership skills.

His/her ultimate success depends on the way he/she communicates, delegates, coordinates, supervises, works with the team, solves conflicts and motivates and coaches others. These skills can be learned and developed with the right attitude, coaching and training. This is particularly true in the case of a new supervisor from another country with a different cultural background and language.

Our programs are effective because they are adapted and designed for bilingual and bicultural Hispanics employees. Our teaching techniques include practical lectures, exercises, games, motivation, self-esteem exercises, real-case analysis and immediate application, both in the workplace and in the personal lives of participants. We believe that self-analysis and team evaluations are critical for the development of individuals and to help them grow within the company.

Another important component of the effectiveness of our training is the immediate rapport that our experienced trainer, Eduardo Figueroa, develops with participants, managers and others involved in the decision-making process.

Objective of the training for supervisors: 

The purpose of this training is to assure excellent product and service quality and customer satisfaction through a positive attitude in the workplace. To achieve this, we will: 

• Teaching supervisors and employees how to work together in harmony
• Developing better teamwork through the building of synergy and cooperation
• Reducing the conflicts that cause problems, accidents, bad customer service, inefficiency, stress and loss of money
• Improving the management–employee relationship

The participants will learn how to communicate more effectively and how to utilize management skills based on respect, sensitivity and motivation rather than intimidation and misuse of authority.

We will help you to design the best training program for your Hispanic supervisors in Spanish or English to better fulfill your company needs. Call or e-mail us today (714) 516-1111 or e-mail: eduardo@betteremployees.net

Call the leadership trainer, Eduardo Figueroa for more information (714) 516-1111

e-mail eduardo@betteremployees.net

Training methods :

• Lecture
• Exercises
• Games
• Analysis of real situations
• Case studies
• Homework

Note :

It is well known that changes in behavior promoted by training will not persist unless management reinforces them, both during the sessions and after the training is over. This is why it is important to have directors and top management as participants in the program. Management can achieve this reinforcement by creating opportunities to use skills, by offering rewards and incentives, and, most importantly, by serving as a living example of the leadership skills explored in the training.