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MORE SERVICES

• Employee Training
• Customers for life
• Effective Sales
• Communication and Leadership Skills Development
• Training in Spanish Bicultural
• Sexual Harassment Prevention

En Español

• Prevención de acoso sexual
• Capacitación para supervisores
• Servicio al cliente

OUR OBJECTIVE

The primary goal of Hispanic Business Consultants is to assist business owners and managers to increase profits by bringing out the best in their employees through motivational and leadership training programs and individual coaching.

TRAINER

Ing. Eduardo Figueroa, MBA

Eduardo Figueroa is the founder of Hispanic Business Consultants, one of the few bilingual and bicultural corporate training firms dedicated to maximize your company’s productivity and minimize your cost. Over the years, Eduardo has become a Latino business specialist by training and mentoring supervisors, leads, salespeople and managers. An array of well-known corporations have hired Eduardo for employee training, where he has conducted over 250 classes, workshops and seminars on topics such as self-empowerment, leadership, management, conflict resolution, sexual harassment, sales, customer service and other subjects, both in the US and Mexico. He has extensive experience consulting in the retail, manufacturing, sales and service sectors. More>>

HISPANIC BUSINESS CONSULTANTS

AFFILIATIONS

Bicultural Supervisor Training in Spanish or English

Please contact us to help you design a training program tailored to your employees and company’s needs and budget. There is no obligation and no commitment.

It's very expensive NOT to train your employees.
If you think that training is expensive, consider and analyze the cost of NO training

• What is the cost of low productivity and poor quality for your business?
• How about a lawsuit or an industrial accident?
• And how much are lost sales or -worse yet- lost of customers’ worth?

It is almost impossible to count the ways that training, either in front of the class or through webinar (video conference), benefits the entire organization.

A successful training program will

• Fosters accuracy and efficiency in processes
• Promotes good work safety practices and results
• Improve employee performance
• Develop better morale which translates into nicer place to work
• Raise higher quality
• Bring greater customer satisfaction that will result in customer retention and referrals
• Enhance company image

… All these resulting in financial gain

Consider for example the impact that managers, supervisors, customer service, and sales personnel have on your business. People in these critical roles make decisions that can directly build or break your business, and their lack of effective training is guaranteed to incur extra costs and diminish gains.

An effective training program, either in-person in front of the participants or through the use of live online video conference, will boost the bottom line and create a competitive advantage; will enhance performance, increase job satisfaction and will strengthen problem-solving skills.

“Research suggests that effective training programs increase employee productivity up to 230 percent, and employee retention up to 70 percent, and dramatically decreases customer complaints.”

Cost of NO Training

• Wasted time and materials
• Maintenance costs of machinery and equipment
• Workplace accidents, leading to higher insurance premiums
• Recruitment costs due to high turnover
• Higher rate of absenteeism
• Poor customer service, resulting in lack of customer loyalty and bad reputation

If you want to REDUCE your expenses and RAISE your profits call us now!
(800) 642-1422

We will tailor a training program for your business needs and budget

For more information on our live online video conference training programs for manager, supervisors and customer service personnel call us to number on the screen or e-mail us at eduardo@betteremployees.net

TRAINING FOR SUPERVISORS IN SPANISH

One the main objectives of a supervisor/manager is to obtain the collaboration of everybody in his/her team and in others departments or teams to do the activities and reach the goals in his/her department or area of work, in an effective way. And to accomplish this he/she has to develop leadership skills.

This manager/supervisor has to be very effective in the way communicates, delegates, coordinates, supervises, work in a team, motivates and coach others, solve conflicts and many more.

These skills can be learn and develop with the right attitude, coach and training, especially if this person is a new supervisor and from another country with different cultural background and language.

Our programs are effective because they were adapted and designed for bilingual and bicultural Hispanics employees. Our teaching techniques include practical lectures, exercises, games, motivation, self-esteem exercises, real case analysis and immediate application in the workplace and in their personal lives. We use the minimum theory and concepts needed, and we believe that self-analysis and team evaluation are critical for the development of each individual and to help them grow within the company.

Another important component of the effectiveness of our training is the immediate rapport that our experienced trainer, Eduardo Figueroa, develops during the program with the participants, managers, and those involve in the decisions.

Please contact us to help you design a tailored training and coaching program for your company needs. No obligation, no compromise. If we can’t help you we will try to find someone that does.

Objective of the training for supervisors: 

The purpose of this training is to assure excellent quality of the products and services and the satisfaction of the customers through a positive attitude in the workplace will achieve these:

• Teaching supervisors and employees how to work together in harmony
• Developing better teamwork through the building of synergy and cooperation
• Reducing the conflicts that cause problems, accidents, bad customer service, inefficiency, stress and loss of money
• Improving the management–employee relationship

The participants will learn how to communicate more effectively and how to utilize management skills based on respect, sensitivity and motivation rather than intimidation and misuse of authority.

Please contact us to help you design a training program tailored to your employees and company’s needs and budget. There is no obligation and no commitment.

For more information on our live online video conference training programs for manager, supervisors and customer service personnel call us today to (800) 642-1422 or e-mail us at eduardo@betteremployees.net

Following is a list of 3-hour sessions from which to choose the specific training program that best meets your needs:

Curriculum per session:

Notes: The content of each session could change depending on how the training develops and to better fulfill the needs of the participants and the company.